Useful information
Need something?
Press 0 for customer service and reception.
Feeling hungry?
Dial 4702 and enjoy service in the comfort of your hotel room.
Every day between 6:30 a.m. and 10:30 p.m.
Useful phone numbers
For immediate assistance in case of an emergency: 3911
To contact reception: 4701 or 819-200-2886 (via text message)
For assistance with your luggage or vehicle: 4706
Phone operator: 0
Check-out: 11 a.m.
Two check-out options are available to you:
- Express check-out: Dial 0 and you’ll receive a copy of your bill by email.
- Reception desk check-out: a member of our staff will be happy to help you settle your bill.
Breakfast: between 6:30 a.m. to 10:30 a.m.
You can enjoy breakfast delivered directly to your room or at Arôme restaurant.
Reservations aren’t mandatory.
Brunch is served every Sunday.
There are two sitting times: 11:30 a.m. and 1:30 p.m.
Reservations are recommended.
Currency exchange
American or European currency and traveller’s cheques can be exchanged at the reception desk, on Level GH. Payment in American dollars or euros will be calculated according to the current rate.
ATM
There is an ATM on Level GH, in the walkway to the casino.
Accepted credit cards
We accept American Express, Visa, Mastercard, Diners Club/enRoute, Eurocard and JCB.
Ice machines
There are ice machines located on each floor near the main elevators.
Soft drinks
You can find vending machines on the 1st, 10th and 17th floors.
Housekeeping/maintenance
The service is available every day of your stay. For any additional amenities (towels, soap, etc.), press 0.
Non-smoker protection policy
Smoking is prohibited in all our rooms. Any kind of smoke in your room will result in a $250 fine.