0SERVICES
CHECK-IN/CHECK-OUT: Arrival: 4 PM Departure: 12 PM
WIFI: Your Wi-Fi access code is on your room keycard holder.
HOUSEKEEPING: Housekeeping service is currently available during your stay. If housekeeper came by your suite earlier but your "Do not disturb" sign was on, please call the front desk before 4p.m. to receive your service. If you stay more than one night, you can contribute to our monthly donation! For each refusal of housekeeping service, $5 is donated to our monthly organization. Contact our front desk agent to learn more.
PARKING/VALET +$43+tx/ night including unlimited in/out privileges . Dial 0 to get your car. Please allow 10 min. At any time, the Bellman will be pleased to assist you with your luggage. 2 Tesla charging points and one universal are at your disposal - upon parking availability. Only parking charges apply.
NEWSPAPER / MAGAZINE Enjoy complimentary and unlimited access to more than 7000 newspapers and magazines from over the world, and read them whenever you want! Connect to our WIFI network and download the press reader app to get started. Please note that PRESS READER will only work while logged in at the Hotel's WIFI.
AIR CONDITIONING/HEATING The air conditioning and heating unit is located on the wall near the entrance of the living room. The settings can easily be adjusted to the desired temperature.
BEVERAGE You have a choice of red, rosé and white wines (in the fridge). Additional charges of $55+tax/bottle, will automatically be applied to your account. Nespresso coffee maker: we have provided 3 complimentary capsules for your enjoyment. Additional capsules are available on request.
FIREPLACE Your suite may be equipped with a fireplace. The control unit for the electric fireplace is located right above the glass window, behind the screen. The intensity of both heating and lighting can be adjusted to the desired setting. Unfortunately, new municipal bylaw made wood fireplaces illegal in Montreal.
IN-ROOM MASSAGE A massage in the comfort of your suite entices you? Our partner Spa Appia offers a complete menu of spa treatments and massages, available in your suite. Please contact our concierge to make your reservation.
LAUNDRY SERVICE / DRY CLEANING Dry cleaning and laundry services are available 7 days a week. Clothing that is picked up before 9.00 a.m. will be returned to your room 24 to 48 hours later. Laundry bags and forms can be found in your suite’s closet.
Out of respect for your privacy, no laundry bags will be picked up without your request at the reception desk.
PETS Your small pet is welcome at the Hotel. However, a flat rate of $75+tax per pet will be automatically charged to your account to cover extra housekeeping. Limit of 2 small pets/room.
Additional fees may apply if your pet disturbs the peace and quiet of other guests or damages the room.
SAFE & VALUABLES All of our hotel suites are equipped with safes for your privacy and security. They are located in the closet of your suite. To create your digital code: • Close the door • Dial a secret 6 digit code • Press the button #
WAKE-UP CALL If you wish to use our wake-up call service, please contact a Front Desk Agent by pressing the ‘Reception’ key.
BABYSITTING For babysitting services tailored to your schedule, please contact our Concierge to schedule an appointment.
BUSINESS SERVICES A computer with high speed Internet access and a printer is available 24 hours a day. It is located in the lobby, near the valets stand.
CAR RENTAL The Concierge will be happy to make arrangements for you to rent a car with the rental company of your choice.
FOREIGN EXCHANGE OFFICE American dollars and euros can be exchanged for your convenience at the Front Desk located in the lobby. Several exchange establishments are located within walking distance from the Hotel. An ATM is available in the lobby near the elevators.
GYM ACCESS Our guests enjoy free access to a gym located a few steps from the hotel. Directions, opening hours and access cards are available at the Concierge desk.
WATER and ice dispensers are located near the elevators on each floor (except on the first floor). Please note that the tap water in your room is also drinkable.
ICE MACHINES An ice machine is located on every floor (except on the first floor) near the elevators.
LIMOUSINE SERVICE Available at all times, we can arrange for chauffeured limousines and sedans for airport transfers, business transportation or sightseeing. Contact our Concierge.
NESPRESSO MACHINE INSTRUCTIONS
• Fill water tank with fresh water
• Switch machine on
• Blinking light: heating up
• Steady light: ready
• Open lever completely and insert capsule
• Close lever
• Select small or large cup
SPA A few steps away, guests benefit from privileged rates for bath access and massages at Spa Scandinave du Vieux-Montréal or at Spa Bota Bota For further information and reservation, please contact our Concierge.
TELEPHONE / VOICE MAIL Your telephone is equipped with a voice mail system. Voice mail The light will flash when you have a new message, or you will hear an interrupted dial tone when you pick up the receiver. To access the message, lift the receiver and press ‘message’ or dial ‘350’ and follow the instructions. Suite to suite calls To call another suite in the Hotel, simply enter the suite number. Local calls and service fees • To place a local call: Dial 9 + area code + phone number • For local directory assistance: Dial 9 + 411 or call the Concierge • To use credit card: Dial 9 + 0 • To use a Calling Card: Follow the instructions on the back of the card Long distance and overseas calls • To place a long distance call: Dial 9 + 1 + area code + phone number • To place an overseas call: Dial 9 + 011 + country code + city code + area code + phone number • For long distance directory assistance: Dial 9 + 1 + area code + 555-1212 Charges are calculated according to the distance and duration of the call and will be automatically applied to your account. Should you require any assistance, call the frontdesk.